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Made hotel booking for 1 night stay in November, which I did online on 16 September and payment came out of my bank account on the 18 September. I contacted the hotel to confirm my booking about 4 days later and they had no record of my booking or had even heard of...
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1.0
#1112071
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Booked a hotel stay and within 5 minutes of taking my money, Gala hotels cancelled the booking for "overbooked" 4 weeks later still no refund. I could have booked that same hotel for $200 more the very NEXT day on their website. ( I did not though, because how can it...
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3.4
I didn't like
  • Waiting for my refunds
#1036708
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We booked a hotel with Gala Hotels in Havana and the tranfer was included. Following their instructions, we sent the flight details with the right advance. In the day before departing we tried to get confirmation by phone and they never answered, also never answered...
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1.0
I didn't like
  • Incompetent liars
#976203
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I canceled a fully refundable booking on August the 3rd. Today it is September the 7th and it has not been refunded yet. I tried to contact Gala through multiple ways: - Website online chat: no one answers, I just get automated messages asking to wait for a second.....
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1.0
Milan, Lombardy
#914416
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Worst booking site ever! 1. They deduct the payment before they even lift a finger for you. 2. My booking was lost due to their incompetence in securing the hotel room. If they used the same agility with which they cashed that payment to secure the room, this review...
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2.2
I didn't like
  • Extremely prolonged delay in refund
#862558
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Warning! galahotels.com is a fraud. I booked a hotel in Cuba an misspelled the month. With the reservation receipt I discovered the mistake and tried to contact them for corrections. All their service numbers are leading to nowhere. They wanted a cancellation fee even...
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#778731
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We made hotel reservations though GalaHotels.com. received booking # and credit card was charged. Upon hotel check in we were told that our reservation does not exist. 3 months later they credited my account. Do NOT use them. They are fraud. I have been in contact with...
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1.0
#661525
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Galahotels Room Booking Review

Galahotels
#922698
1.4
Details
I also Have Been ripped Off by gala hotel.com with more than 4500 us dollars by booking with them , a hotel in Cuba. They charged but never booked and they dissaoeared. Do not book with them !!!
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