Do not book through this company!!! I have had problems details below and when i googled them hundreds of trip advisor reviews saying it is fraud have had 2 call my card company also they shut my case saying wasnt clear enough and to reopen case tried wont let me and...Read more
I booked a hotel via trivago in California using this company gala Hotels. Due to a broken wrist with my daughter, I had to reschedule the trip. After calling, emailing etc. I finally got a response requesting a copy of the doctors note. I sent in her emergency room...Read more
Booked and prepaid for 2 nights at Best Western in Seattle, WA. Got there and they had me for 1 night. I had to pay twice as much for the next night and I have been trying for a month to get some response fr. GalaHotel. Nothing. I will go through my credit card (lucky...Read more
Made hotel booking for 1 night stay in November, which I did online on 16 September and payment came out of my bank account on the 18 September. I contacted the hotel to confirm my booking about 4 days later and they had no record of my booking or had even heard of...Read more
Booked a hotel stay and within 5 minutes of taking my money, Gala hotels cancelled the booking for "overbooked" 4 weeks later still no refund. I could have booked that same hotel for $200 more the very NEXT day on their website. ( I did not though, because how can it...Read more
I didn't like
- Waiting for my refunds
We booked a hotel with Gala Hotels in Havana and the tranfer was included. Following their instructions, we sent the flight details with the right advance. In the day before departing we tried to get confirmation by phone and they never answered, also never answered...Read more
I didn't like
- Incompetent liars
Galahotels Room Booking Review
I also Have Been ripped Off by gala hotel.com with more than 4500 us dollars by booking with them , a hotel in Cuba. They charged but never booked and they dissaoeared. Do not book with them !!!
I canceled a fully refundable booking on August the 3rd. Today it is September the 7th and it has not been refunded yet. I tried to contact Gala through multiple ways: - Website online chat: no one answers, I just get automated messages asking to wait for a second.....Read more
Worst booking site ever! 1. They deduct the payment before they even lift a finger for you. 2. My booking was lost due to their incompetence in securing the hotel room. If they used the same agility with which they cashed that payment to secure the room, this review...Read more
Warning! galahotels.com is a fraud. I booked a hotel in Cuba an misspelled the month. With the reservation receipt I discovered the mistake and tried to contact them for corrections. All their service numbers are leading to nowhere. They wanted a cancellation fee even...Read more
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