Not resolved
3.4
Details
Customer service
Exchange, Refund and Cancellation Policy
Number of Destinations
Price Affordability
Website
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Booked a hotel stay and within 5 minutes of taking my money, Gala hotels cancelled the booking for "overbooked" 4 weeks later still no refund.I could have booked that same hotel for $200 more the very NEXT day on their website.

( I did not though, because how can it be overbooked the day before when it was cheaper, but not when it cost more). Had to cancel a different booking because of a hospitalization, I was informed to send hospital paperwork and they would refund 100% instead of keeping a cancelation fee, paper sent and STILL NO refund over 4 weeks waiting. I use to praise and always book here, but look what it has gotten me.

They have "TrustPilot" on their website inferring you support this type of behavior apparently.I can provide copies of the responses by copy and paste from customer service tickets MANY OF THEM.

Review about: Galahotels Room Booking.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $640.

Preferred solution: Full refund.

I didn't like: Waiting for my refunds.

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